Shipping policy

 

Shipping Policy – Fragrance Aura

At Fragrance Aura, we strive to deliver your order as quickly and efficiently as possible, while ensuring that every product arrives in perfect condition.

Processing Time

Orders are typically processed within 1–2 business days. During peak periods, processing may take slightly longer. You will receive a confirmation email with tracking details once your order has shipped.

Shipping Locations

We currently ship across Canada and selected regions. If your location isn’t available at checkout, please contact us and we’ll do our best to assist.

Same-Day Delivery (If Applicable)

Same-day delivery is available in specific cities or regions. Orders must be placed before the daily cut-off time (displayed at checkout) to qualify. Deliveries are made by trusted local couriers.

Shipping Rates

Shipping costs are calculated at checkout based on your location and chosen delivery method. From time to time, we may offer free shipping promotions — keep an eye out for those on our homepage or via email.

Lost or Delayed Packages

Once your order has shipped, Fragrance Aura is not responsible for delays caused by the carrier or for packages marked as “Delivered” by the courier. If your order appears lost, please reach out to us within 7 business days of the expected delivery date.

Damaged Packages

If your package arrives visibly damaged, please take clear photos before opening it and contact us immediately. We’ll work with you to resolve the issue quickly.

Incorrect Addresses

Please double-check your shipping details before placing your order. Fragrance Aura is not responsible for packages sent to incorrect or incomplete addresses provided at checkout.